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Growing businesses face many challenges to successfully select, deploy and support information technology.
With limited budgets, time frames and resources, these organizations need proven, affordable solutions and a reliable technology partner to help them manage their risks and ensure successful implementations.
SIA provides a broad range of both packaged and hourly-based services to help our customers meet their information technology objectives. We have developed an innovative packaged service approach that helps us
achieve a high level of quality and customer satisfaction.
Each packaged service has a well-defined scope, deliverable(s) and completion, a proven and repeatable service-delivery methodology and a fixed-price. Customers benefit with more consistent service and quality at a more predictable cost.
SIA’s packaged service offerings are described below. Click on the images below to view (right-click to download) the respective packaged service brochure/contract.
 Enterprise Planning Workshops
The new way to improve your organization.
A series of four executive workshops intended to help management evaluate the organization’s competitiveness and define an action plan to realign critical business processes and implement supporting
technologies. Management conducts a self-assessment based on the Malcolm Baldridge National Quality Award criteria and prioritizes strategic projects for continuous improvement.
 Software Configuration Services
The new way to deploy integrated software.
SIA’s proven methodology for implementing
Common Sense™ solutions has been packaged
into DeploymentPacs for implementing groups of
related processes (BackOffice Accounting,
Distribution, Production, Transportation,
Project Services and Retail).
Each DeploymentPac consists of four key steps:
- ProPlan Deployment Planning - software planning, data migration planning and deployment schedule.
- ProEngineering Customer Enhancements - forms personalization, software enhancements and conversion programming.
- ProStart Education & Workshops - software education/workshop sessions for each of the processes included in the DeploymentPac.
- ProReview Deployment Verification - offsite and onsite configuration assistance and project management.
 Education & Workshops
The new way to learn.
A series of 1-2 sessions for each process in Common
Sense™ covering base education (“teach-the-
teacher”), software configuration, loading master files
& opening balances/open items and normal operations.
 eBusiness Infrastructure
Technical Support Services
The new way to manage advanced technology
Support services for Common Sense™ customers, including:
- Business Recovery Services - “Cold” Site disaster recovery support.
- 3rd-party Software Integration Support - remote technical support and notifications for 3rd-party software integrated to Common Sense™.
- End-user Support - remote user voice support for questions regarding software installation and/or operation of currently supported solutions (*hourly-based).
Technical Services for the on demand
operating environment
A complete range of technical services* to support customers’ IBM eServer hardware and software (*hourly-based):
- Server configuration and sizing
- Server/software installation and setup
- Integration of advanced e-business technologies:
- Telecommunications, telephony, networking
- Internet, Firewall, E-mail, EDI
- IBM DB2, WebSphere, Lotus and Tivoli middleware
- IT Optimization and server consolidation
- Troubleshooting
- Technical consulting and support (onsite or remote)
- Software engineering services (Java application development)
 Spirit Code Access Agreement
Support services terms and conditions for Spirit Software customers.
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